We cannot accept personalised items back unless they are faulty. If you are not happy with your order for any reason please get in touch straight away to discuss it.

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Returns, Refunds and Exchanges

We do our very best to make sure you receive the items you want, exactly as you want them.  However, if any item arrives damaged, or if it is not the item you ordered, please inform us within 28 days of receipt to arrange a replacement or refund, provided the goods have not been used and are returned in their original condition.  In the event that an item becomes damaged after this initial 28 day period, we reserve the right to charge a fee for repair of the item as we cannot be held responsible for handling or storage of these delicate keepsake items.

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For items where we are not informed within 28 days of there being an issue we reserve the right to refuse a refund.  For keepsakes and other personalised items we are unable to provide a refund or exchange unless the item is faulty or incorrect due to a mistake on our part. Where there is no actual fault with the item but you are unhappy with the appearance we may agree to try and alter it for a fee which may vary depending on the alterations, you will need to cover the postage back to us.  We cannot refund or exchange used or customer damaged items. 

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Where returning items please get proof of postage and where possible use recorded delivery.  For items that are faulty or incorrect we will refund the postage.  No refunds or exchanges will be made until the goods have been returned to us. We will make design decisions about where items of clothing are used.

This does not affect your statutory rights.

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Our return address is:
22 Hedworth Garden,
St Helens,
Merseyside
WA9 5TX